Frequently Asked Questions
Everything you need to know about shopping with Veiled Hayati
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I care for my hijabs and modest wear?
To maintain the longevity of our delicate fabrics, we recommend hand washing in cold water with mild detergent. For chiffon and silk blends, please air dry and use a low-heat steamer to remove wrinkles.
What is your return and exchange policy?
We offer a 14-day return policy on all unworn items with original tags attached. For hygiene reasons, hijabs and under-caps must be in their original sealed packaging to be eligible for a return.
How can I ensure I am choosing the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend checking these against your personal measurements before purchasing to ensure the perfect modest fit.
Do you offer international shipping?
Yes, Veiled Hayati ships worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination country and the weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure and seamless checkout experience.